- Upon Notification of accident
The timeline of repairs and supply of parts for your accidental car are always subject to your type of insurance policy and any exceptional situations which may arise.
If your vehicle is covered with a Comprehensive Policy we strongly suggest you lodge a claim and let your insurance deal with the other party. If it is Third Party Only Policy approval of repairs and parts are subject to the other party in lodging a claim or not, and also subject to any liability dispute between insurance companies.
Below is the approximate standard operating process from date of accident to repaired vehicle, subject to exceptional situations which may arise:
- *Accident Report by Etars/Police > 2 weeks from accident date.
- *Survey Appointment > 5-7 days from lodged claim
- Issued Survey Report > 5-7 days
- Approval for Repairs > 3-5 days from issued survey report.
- Parts Arrival from Insurance > 3-4 weeks from approval date.
- Vehicle Repairs > subject to damages
*Comprehensive Policies will be provided survey appointment instantly
Parts are always sourced from the paying insurance. For parts ETA update contact the parts department of the respective sourcing insurance company.