Service Centre
Inspection of goods and delivery notes is the responsibility of the recipient.
Any shortage, damage or fitting discrepancy must be notified immediately upon receipt of goods. No goods may be returned without prior authorisation from us. Explanation as to why the part is being returned is required as part of the return process. We cannot accept your return if you have: installed or attempted to install or disassemble the part, painted the part, broken the part, returned the part without original packaging, damaged original packaging, got the part wet, or part has greasy fingerprints. This is a policy implemented by our sources which limits our flexibility and is to be strictly adhered to.
This delivery note is to be brought with part upon return within 14 days of receipt of goods. Otherwise part will not be accepted.Should you have any enquiries concerning this delivery note please contact us. Complaints can only be accepted if made in writing.
Drop off your vehicle for any service or repairs at our workshop between 07.30 – 8.30am.
Collect your vehicle following the predicted duration from our showroom between 4.30 – 5.30pm.
Delivery and Collection outside our opening hours is also possible by dropping/collecting car key using our KeySafe located next to the letter box (Code ‘321’).
Please note that we also provide collection and delivery from/to any address in Gozo for €10 per journey. In this case please send us your instructions by using google map location.
OUR LOCATIONS
Workshop: https://goo.gl/maps/uVHbkthrtKh5uxBq7
Showroom: https://goo.gl/maps/J1HZFUp8CMUhFurcA
Yard: https://goo.gl/maps/d9Xe33oU3rjC8gfQ7
Repairs are subject to parts availability. Estimated Time Arrival of parts on order are approximately 3 weeks subject to source availability and shipping.
Vehicles for Car Wash and/or Detailing should be brought to our workshop 15 mins before, and collected 3hrs following the booking time. Please request a specific time of collection if different.
Delivery and Collection outside our opening hours is also possible by dropping/collecting car key using our KeySafe located next to the letter box (Code ‘321’).
Please note that we also provide collection and delivery from/to any address in Gozo for €10 per journey. In this case please send us your instructions by using google map location.
OUR LOCATIONS
Workshop: https://goo.gl/maps/uVHbkthrtKh5uxBq7
Showroom: https://goo.gl/maps/J1HZFUp8CMUhFurcA
Yard: https://goo.gl/maps/d9Xe33oU3rjC8gfQ7
PARTS on order are subject to full payment in advance or minimum 50% deposit. Quotation is valid for 15 days. SERVICE & REPAIRS quotation is to be considered as an estimate subject to change due to any hidden damages. Discrepancy in matching parts is at customer’s liability unless a correct VIN or Part number is provided. Fault related services are subject to a preliminary diagnose appointment and repairs are subject to parts availability. Diagnostic fee of minimum €25 ex VAT is applicable and will be refunded upon repairs at our workshop. PARTS ETA of ordered goods is from 2 days up to 3 weeks. We cannot be held liable or responsible for any delays on orders of parts or completion of service due to circumstances beyond control. DELIVERY: Inspection of goods and delivery notes are the responsibility of the recipient. Any shortage, damage or fitting discrepancy must be notified immediately upon receipt of goods. RETURN POLICY. Returns are strictly 14 days of receipt of goods. Unaccepted returns: Electrical items; items installed or attempted to install or disassembled; altered, broken, or painted; without or damaged original packaging, wet or greasy. No goods may be returned without prior authorisation from us. Written explanation to [email protected] as to why the part is being returned is required.
You can place your payment digitally using any of the below preferred methods:
> BANK TRANSFER: Complete Motors IBAN: MT75VALL22013000000050011243628
> CARD PAY: https://buy.stripe.com/14kcPL9bIcPI8XS4gg
Bank Details: Bank Of Valletta, Republic Street, Victoria – Gozo Malta.
BIC: VALLMTMT
Please include the Invoice Number to validate the payment. For instant processing please send us the payment confirmation.